Western & Co. ships via USPS, FedEx, or UPS Ground shipping, based on cost affordability. We strive to get your order filled within 5 business days. Once shipped, please allow for up to 8 business days for your order to arrive. For the leather jackets, sometimes it can take up to 2-3 weeks for your order to be shipped. Filling your order quickly is a huge priority to us, so please keep in mind we are a small run company so please be patient. If you have a rockin' event you'd like your item rushed for and we have it in stock, please shoot an email to firstname.lastname@example.org and we will try our best to accommodate you, higher shipping rates may apply.
We strive to make the best products possible while making our customers happy with their purchase. If for some reason you are unhappy with your purchase, please email us and we will try to reach a reasonable solution. Western & Co. does not typically offer refunds. If your item (not including vintage items) happens to not fit, we will exchange if it is currently in stock. Our inventory is always changing, so we may not have your size for an exchange. In the event that you are granted a refund with approval by us, a 15% restocking fee will be applied. It takes quite a bit of time preparing your order and the restocking fee helps us absorb some of the costs from preparing and packaging your item. Please contact us and ship the item within 14 days. For our leather line, if the item is shipped back it must be unworn and undamaged. You will also be responsible for all shipping charges when you exchange, and it is recommended to get tracking information. Western & Co. will not be responsible in the event that it goes missing. Sale and vintage items are FINAL SALE.
Questions are welcome prior to your purchase. We work hard to provide detailed measurements and descriptions for each of our products. Please understand that due to the nature of some materials (i.e. leather) and being a handmade product, they may vary from one item to another. They may also differ slightly in color from the pictures shown on the website. Feel free to email email@example.com for any questions prior to ordering.